Terms

Suuq.tech is run by one person. There is no company behind it. When you ask me to source something, you are dealing with me directly, and these are the simple terms we go by. If anything here is unclear, ask me on WhatsApp before you order.

You tell me what you want from Dubai. I check whether it’s available, work out the price, and send you a quote on WhatsApp that includes my fee and an estimate for shipping. If you accept it, I buy the item for you and arrange delivery to the address you give me.

I’m a buyer working on your behalf. I’m not the manufacturer, the brand or the shop \u2014 so any warranty or guarantee comes from them, not from me.

Prices in Dubai move and stock sells out, so a quote is an estimate until you accept it. I don’t buy anything until you clearly say yes on WhatsApp and I’ve confirmed the final total with you. If something changes before I buy, I’ll tell you rather than quietly pay a different price.

Nothing is paid on this website.When I confirm your quote I’ll tell you exactly how to pay. If shipping, customs or carrier costs turn out to be meaningfully different from the estimate, I’ll come back to you before going ahead.

Delivery times I give you are estimates, not promises \u2014 couriers, airlines and customs decide those, and they’re outside my control.

Import duties, taxes and any local restrictions in your country are your responsibility, and they come on top of what you pay me. Please check before ordering that the item can lawfully be imported where you live.

I’ll say no to anything illegal or restricted in the UAE or in your country \u2014 weapons, drugs, counterfeit goods, wildlife products, hazardous materials, or anything needing a licence I don’t hold. I can decline any request, and if I do, anything you’ve already paid me for that request comes straight back to you.

Tell me as soon as you can. If I haven’t bought the item yet, I can usually cancel or change it without any problem. Once it’s bought it’s usually not returnable, because it was bought specifically for you \u2014 but tell me anyway and I’ll do what I can, including trying to resell it.

Tell me within 48 hours of delivery, send photos, and keep the packaging. I’ll take it up with the courier or the shop. Because I’m buying on your behalf, how much can be recovered depends on their policies \u2014 but I’ll chase it with you, not leave it sitting with you.

I’m one person doing this properly. If something goes wrong, I’ll work it through with you. What I can’t do is take responsibility for things outside my control \u2014 customs delays, courier problems, or a fault in something the manufacturer made \u2014 or for indirect losses such as lost profit. Nothing here removes any right you have that can’t be given up.

Give me accurate details, check that what you’re ordering is legal to import where you live, and please don’t use this service to move prohibited goods or money.

Tell me first. I’ll try in good faith to sort it out with you directly, and I’d rather fix a problem than argue about it.

I may update these terms. The date at the top shows when they last changed, and the version that applies to your order is the one showing when you accepted your quote.

Message me on WhatsApp.